THE PROCESS
Here are the FOUR steps to make planning your special event easier with
The Moore Agency
I.
INITIAL CONTACT
We have 2 main ways for you to contact us.
Option 1 is to fill out our Contact Us form located on this site. Once we receive this you will receive a phone call from one of our Customer Service Agents. You may also email us directly at info@themooreagency.net.
Option 2 is to call our offices. The office hours are 10:00 am to 5:00 pm eastern standard time Tuesday thru Friday. If you reach our voice mail, please leave a message and you will be called back the same day with the exception of Fridays. The office is closed for in observance of all major holidays.
II.
CONTRACTS AND DEPOSITS
After we have established your needs we will email you a contact. The contract will specify all services needed for your event. Please keep in mind that you can add to the contract but not take away. We suggest that you go with a lower number and add once you have confirmed with all parties evolved.
A deposit and signed contact is due before your event date is held. The deposit is half of the bride’s service. If the bride opts not to have services done with us but would like her additional people contacted, then the deposit is half of the total amount due.
If you decide to pay your contract in full at the time of signing, you will receive an additional 5 % off your total package price. This discount may be used with any other special offer.
You have the option to do a trial before signing a contract. Please keep in mind that your date is not held until we have the signed contract and depsoit in house. Please refer to the pricing page for fees.
ALL DEPOSITS ARE NON REFUNDABLE!!!
We accept Cash, Check, Visa, Master Card, and Discover. You may mail, fax, or email the signed contract and deposit to our office. The mailing address is
The Moore Agency
300 Martin Luther King Drive SE
Unit 103
Atlanta, GA 30312
The fax number is 404-215-2573.
Once we have a signed contract and deposit in house you will receive an email confirming that you are solidly booked with us. You will also receive a signed copy of the contract in the mail.
You have 30 days prior to the wedding to cancel your contract for any reason. If you cancel prior to 30 days then you are not liable for any additional money. However, if you cancel 29 days of less you are liable for the full amount of the contract.
III.
TRIALS
We suggest that you book your trial 2 months prior to your event date. Our trials are held on Sundays and last about 2 hours. You may opt to do a trial during the week however there will be an additional fee and is based on the service provider’s availability.
The week prior to your appointment you will receive a trial confirmation package. This contains directions to the salon, what you will need to bring, and other vital information. Our trials are held at A La Mode Salon centrally located in Midtown. The address is
A La Mode Salon
Berkley Heights Shopping Plaza
1700 Northside Drive NW
Atlanta, GA 30318
Please do not call the salon!
While we do welcome you to bring guest we ask that you limit it to 1 person. Space is limited and we want to be able to focus on you.
If you have any question on the day of the trial please call 404-542-4140.
We ask that you come with clean dry hair and no makeup on. Please do not flat iron your hair. You may bring pictures of how you apply makeup and style your hair. If bringing pictures from magazines please look for images that are similar to your complexion and hair texture. If you cannot find any images that you like, then feel free to bring some of what you do not like.
Upon arriving at the salon you will be introduced to your stylist. You will receive a consultation to analyze what look will best suit you. If you do not have a veil and headpiece don’t worry. We have a designer on staff with samples so you can try a couple of different looks before making your decision.
After your hair trial you will meet your makeup artist. Our artists are trained in the latest trends hot off the runway. Some of the product lines we use are Bobby Brown, Trish McAvoy, Mac, Laura Mercier, Aveda, and Stella. If you have any products that you love to use, please feel free to bring them. We also ask that you bring a couple of lip options for us to choose from. That way you will have something to touch up with during the day of your event. If you do not have one, we can assist you in choosing one. If you would like to have lashes for your trial please let us know.
The last part of your trial is used to meet with one of our customer service agents to iron out the details of your event date. This is also a good time to let us know your thoughts about your trial. We understand it is hard to communicate in the heat of the moment with the stylist or artist.
After your trial you will receive a follow up email to see how everything went. This is a time for you to be honest about your experience. If you are not happy we have a couple of options.
Option 1 is to see if we can correct it with out another trial.
Option 2 is to retrial with the service provider that you were booked with. All fees are based on the situation.
Option 3 is to rebook you with someone else in the company. If we go this route we will insure that you will be comfortable at your next appointment.
Option 4 is to cancel your booking provided you are outside of 30 days prior to the wedding.
IV.
THE EVENT DATE
The week prior to the event you will receive a final confirmation. This is a detailed form that has our start time, finish time, services to be provided, itemized cost, deposits paid, balance due, and the cellular numbers of your service providers.
If you are paying your balance on the day of the event please keep in mind we only except cash or check. You have the option of providing one check or everyone can pay seperate.
Gratuity:
If paying by check please do not include the gratuity with the final balance. This should be in the form or cash or check and given directly to the service provider.
As far as timing, we give a start time and finish time. If you would like a timeline for each person let us know and one will be provided. We do pad our time to make your day of experience the calmest as possible. We do not want to rush when it comes to something this important.
We ask that your additional persons come with clean dry hair and no makeup unless otherwise specified by your service provider. Please have them bring images and a lip color that they are happy with. This will help expedite the beauty process.
Once everyone is finished, you will be asked to verify that everything was completed to your satisfaction. At this point, you will be asked to sign a form. Please feel free to attach any notes for the office to this. Then the staff is free to go.
We do offer a service for someone to stay around for touch ups. Please refer to the pricing page for all fees.
Please feel free to contact us with any additional questions at
404-215-2570
or
info@themooreagency.net