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Our Process

THE PROCESS

Here are the FOUR steps to make planning your special event easier with

The Moore Agency

I.

INITIAL CONTACT

We have 2 main ways for you to contact us.

Option 1is to fill out our Contact Us form located on this site. Once we receive this you will receive a

phone call from the owner, Ryan Anderson. You may also email us directly at

info@themooreagency.net.

Option 2 is to call our offices. If you reach our voice mail, please leave a message and you will

be called back immediately.

II.

CONTRACTS AND DEPOSITS

After we have established your needs we will email you a contract.

The contract will specify all services needed for your event. Please keep in mind that you

can add to the contract but not take away. We recommend that you go with a lower number and

add once you have confirmed with all parties involved.

A deposit and signed contract are due before your event date is held. The deposit is half of the

bride’s services. If the bride opts not to have services done with us but would like her bridal party

contracted, then the deposit is 25% of the total amount due.

If you decide to pay your contract in full at the time of signing, you will receive an additional 5 % off

your total package price. This discount may be used with any other special offer.

You have the option to do a trial before signing a contract. Please keep in mind that

your date is not held until we have the signed contract and depsoit in house. Please refer to the pricing page for fees.

ALL DEPOSITS ARE NON REFUNDABLE!!!

We accept Cash, Check, Visa, Master Card, and Discover. You may mail, fax, or email the signed

contract and deposit to our office. The mailing address is . All credit card charges will add a 2% processing fee.

Ryan Anderson Inc

The Moore Agency

1240 Brentwood Court

Douglasville, Ga. 30135

Once we have a signed contract and deposit in house you will receive an email confirming that you are

definately booked with us. You will also receive a signed copy of the contract in the mail.

You have 30 days prior to the wedding to cancel your contract for any reason.

If you cancel prior to 30 days then you are not liable for any additional money.

However, if you cancel 29 days or less you are liable for the full amount of the contract.

III.

TRIALS

We suggest that you book your trial 2 months prior to your event date.

Our trials are held on Sundays and last about 2 hours.

You may opt to do a trial during the week however there will be an additional fee

and is based on the service provider’s availability.

The week prior to your appointment you will receive a trial confirmation package.

This contains directions to the salon, what you will need to bring, and other vital information.

While we do welcome you to bring a guest we ask that you limit it to 1 person.

Space is limited and we want to be able to focus on you.

If you have any question on the day of the trial please call 770-855-0998.

We ask that you come with clean dry hair and no makeup on. Please do not flat iron your hair.

You may bring pictures of how you apply makeup and style your hair on a day to day basis.

If bringing pictures from magazines please look for images that are similar to your complexion and hair texture.

If you cannot find any images that you like, then feel free to bring some of what you do not like.

Upon arriving at the salon you will be introduced to your stylist.

You will receive a consultation to analyze what look will be best for you.

Our artists are trained in the latest trends hot off the runway.

We use the best product lines in make-up and hair styling products.

If you have any products that you love to use, please feel free to bring them.

If you would like to have lashes for your trial please let us know prior to the trial day so that we are prepared.

The last part of your trial is used to meet with one of our customer service agents to finalize the details

of your event date. This is also a good time to let us know your thoughts about your trial.

After your trial you will receive a follow up email to see how everything went.

This is a time for you to be honest about your experience. If you are not happy we have a couple of options.

Option 1 is to see if we can correct it with out another trial.

Option 2 is to have another trial with the service provider that you were booked with. All fees are based on the situation.

Option 3 is to rebook you with someone else in the company. If we go this route we will insure that you will be comfortable at your next appointment.

IV.

THE EVENT DATE

The week prior to the event you will receive a final confirmation.

This is a detailed form that has the time we will arrive to start and the time we will be finished,

services to be provided, itemized cost, deposits paid, balance due,

and the cellular numbers of your service providers.

If you are paying your balance on the day of the event please keep in mind we only except cash or check.

You have the option of providing one check or everyone can pay separately.

Gratuity:

If paying by check please do not include the gratuity with the final balance.

This should be in the form of cash or check and given directly to the service provider.

As for timing, we give a start time and finish time. If you would like a timeline for each person

let us know and one will be provided. We do pad our schedule a bit to make

sure that your day goes as smooth as possible.

We do not want to rush when it comes to something this important.

Also we want to ensure that everyone in your party is taken care of.

We ask that your abridal party come with clean dry hair and no makeup unless otherwise

specified by your service provider. Please have them bring images and a lip color that they are happy with.

This will help expedite the beauty process.

Once everyone is finished, you will be asked to verify that everything was completed to your satisfaction.

At this point, you will be asked to sign a form. Please feel free to attach any notes for the office to this form.

Once everyone is complete and satisfied the stylists are free to go.

We do offer a service for someone to stay around for touch ups.

Please refer to the pricing page for all fees.

Please feel free to contact us with any additional questions at

770-855-0998

or

info@themooreagency.net