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Our Process

 

THE PROCESS

 

Here are the steps to make planning your special event easier with

The Moore Agency

 

I.

INITIAL CONTACT

 

We have 2 main ways for you to contact us.

Option 1is to fill out our Contact Us form located on this site. Once we receive this you will receive a

phone call from the owner, Ryan Anderson. You may also email us directly at

info@themooreagency.net.

Option 2 is to call our offices. If you reach our voice mail, please leave a message and you will

be called back immediately.

 

II.

CONTRACTS AND DEPOSITS

 

After we have established your needs we will email you a contract.

The contract will specify all services needed for your event. Please keep in mind that you

can add to the contract but not take away. We recommend that you go with a lower number and

add once you have confirmed with all parties involved.

 

 

You have the option to do a trial before signing a contract. Please keep in mind that

your date is not held until we have the signed contract and depsoit in house. Please refer to the pricing page for fees.

 

ALL DEPOSITS ARE NON REFUNDABLE!!!

 

We accept Cash, Check, Visa, Master Card, Amex and Discover, as well as Venmo. All credit card charges will add a 3.5% processing fee. You may mail or email the signed contract and deposit to our office. The mailing address is . 

 

Ryan Anderson Inc

The Moore Agency

1240 Brentwood Court

Douglasville, Ga. 30135

 

 

Once we have a signed contract and deposit in house you will receive an email confirming that you are

definately booked with us. You will also receive a signed copy of the contract in the mail.

 

You have 30 days prior to the wedding to cancel your contract for any reason.

If you cancel prior to 30 days then you are not liable for any additional money.

However, if you cancel 29 days or less you are liable for the full amount of the contract.

 

 

III.

TRIALS

 

We suggest that you book your trial 2 months prior to your event date.

Our trials are held on Sundays and last about 2 hours.

You may opt to do a trial during the week however there will be an additional fee

and is based on the service provider’s availability.

 

The week prior to your appointment you will receive a trial confirmation package.

This contains directions to the salon, what you will need to bring, and other vital information.

 

While we do welcome you to bring a guest we ask that you limit it to 1 person.

Space is limited and we want to be able to focus on you.

 

If you have any question on the day of the trial please call 770-855-0998.

 

We ask that you come with clean dry hair and no makeup on. Please do not flat iron your hair.

We request that you bring pictures of how you apply makeup and style your hair on a day to day basis.

We require you to bring pictures of hair and makeup inspiration, please look for images that are similar to your complexion and hair texture.

 

Upon arriving at the salon you will be introduced to your stylist.

You will receive a consultation to analyze what look will be best for you.

Our artists are trained in the latest trends hot off the runway.

We use the best product lines in make-up and hair styling products.

If you have any products that you love to use, please feel free to bring them.

If you would like to have lashes for your trial please let us know prior to the trial day so that we are prepared.

 

After your trial you will receive a follow up email to see how everything went.

This is a time for you to be honest about your experience. If you are not happy we have a couple of options.

 

Option 1 is to see if we can correct it with out another trial.

Option 2 is to have another trial with the service provider that you were booked with. All fees are based on the situation.

Option 3 is to rebook you with someone else in the company. If we go this route we will insure that you will be comfortable at your next appointment.

 

 

IV.

THE EVENT DATE

 

The week prior to the event you will receive a final confirmation.

This is a detailed form that has the time we will arrive to start and the time we will be finished,

services to be provided, itemized cost, deposits paid, balance due,

and the cellular numbers of your service providers.

 

If you are paying your balance on the day of the event please keep in mind we only except cash, check or venmo.

You have the option of providing one check or everyone can pay separately.

 

 We ask that your bridal party come with clean dry hair and no makeup unless otherwise

specified by your service provider. Please have them bring images and a lip color that they are happy with.

This will help expedite the beauty process.

 

 

Once everyone is complete and satisfied the stylists are free to go.

We do offer a service for someone to stay around for touch ups.

Please refer to the pricing page for all fees.

 

Please feel free to contact us with any additional questions at

 

770-855-0998

or

info@themooreagency.net